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Operation

- Integrated Operation of e-Government Systems
  • Overview
  • Integrated operation and management of information resources of government agencies including server, storage, network, and security equipment
  • Details
  • Establishing and designing ITIL (IT Infrastructure Library)-based standard operation procedures to manage information resources of each ministry
  • Managing e-government systems in an integrated by developing and using nTOP
    (National Total Operation Platform System), the tool for integrated operation
  • Measuring and managing service level with SLA (Service Level Agreement)
  • Functions
  • Service desk, digital dashboard, controlling agents (server, network, cyber attack), service level management, integrated resource management, and knowledge management portal
  • Features
  • Developing and using "nTOPS", the ITIL-based standardized and automated tool for integrated system operation
  • ISO 20000 certified for IT service operation
  • Concept Map of Integrated Operation Service